FAQ & Shipping

Shipping

How long does shipping take?
Most orders arrive within 7-15 business days. You will receive a tracking number by email as soon as your order ships.

Do you ship internationally?
Yes! We ship to most countries. Delivery times vary by location.

How can I track my order?
Use the tracking link in your shipping confirmation email.

Returns & Exchanges

What is your return policy?
We accept returns of unused items within 30 days of delivery. To start a return, reply to your order confirmation email and our team will help you out.

What if my item arrives damaged?
Send us a photo within 7 days of delivery and we will make it right with a replacement or refund.

Product Care

How do I clean my squishy?
Wipe gently with a damp cloth and let it air dry. Avoid harsh chemicals.

Are squishies safe for kids?
Our squishies are toys, not food — always supervise small children. Not suitable for children under 3 years.